Communication Key Performance Indicators for Selecting Construction Project Bidders

It is vital to select the right project bidders, as this affects the success of a project. Although there are numerous methods for assessing bidders, communication is rarely taken into account. This paper discusses the results of a survey on communication key performance indicators (KPIs) and the success of construction projects. Data were collected from 390 construction partners in Spain. The results indicate that the most significant communication KPI is the quality of information: basically, its accuracy and timeliness. In addition, experienced respondents placed less importance on communication flow structures and communication management than did inexperienced respondents. Experienced respondents distrusted new trends and/or management theories and mainly relied on experience. The findings also reveal that the communication flow structure, the communication and information management plan, and the channels of communication are relevant aspects for the success of a project. The results of this research can be used to assess bidders' communication abilities and systems.

[1]  Michael Murray,et al.  Communication in Construction: Theory and Practice , 2006 .

[2]  Anna Lund Jepsen,et al.  Stakeholder analysis in projects: Challenges in using current guidelines in the real world , 2009 .

[3]  K. N. Jha,et al.  Critical Factors Affecting Quality Performance in Construction Projects , 2006 .

[4]  Michael Armstrong,et al.  A Handbook of Human Resource Management Practice , 1999 .

[5]  Jan Terje Karlsen,et al.  Project Stakeholder Management , 2002 .

[6]  Kenneth T. Sullivan,et al.  Using Best-Value Procurement to Measure the Impact of Initial Risk-Management Capability on Qualitative Construction Performance , 2017 .

[7]  Miroslaw J. Skibniewski,et al.  Information and Communication Technology Applications in Architecture, Engineering, and Construction Organizations: A 15-Year Review , 2015 .

[8]  David Arditi,et al.  Issues in Subcontracting Practice , 2005 .

[9]  Christina M. Scott-Young,et al.  Project success and project team management: Evidence from capital projects in the process industries , 2008 .

[10]  W. C. Benton,et al.  Supplier evaluations: communication strategies to improve supplier performance , 2004 .

[11]  K. Davis.  Different stakeholder groups and their perceptions of project success , 2014 .

[12]  Peter E.D. Love,et al.  Network communication in the construction industry , 2001 .

[13]  Sherif Ali Mohtady Mohamed,et al.  An empirical investigation of users' perceptions of web-based communication on a construction project , 2003 .

[14]  A. Winsor.  Sampling techniques. , 2000, Nursing times.

[15]  Ekambaram Palaneeswaran,et al.  Contractor Selection for Design/Build Projects , 2000 .

[16]  Michael A. Busseri,et al.  Improving teamwork: the effect of self-assessment on construction design teams , 2000 .

[17]  Geoffrey Qiping Shen,et al.  Framework for Stakeholder Management in Construction Projects , 2015 .

[18]  Jakki J. Mohr,et al.  Factors affecting the use of information in the evaluation of marketing communications productivity , 2001 .

[19]  Burcin Becerik-Gerber,et al.  Transitioning to Integrated Project Delivery: Potential barriers and lessons learned , 2011 .

[20]  Aviad Shapira,et al.  Communicating in Dynamic Conditions: How Do On-Site Construction Project Managers Do It? , 2008 .

[21]  Igal M. Shohet,et al.  Communication Patterns in Construction at Construction Manager Level , 2003 .

[22]  Awad S. Hanna,et al.  Evaluating integrated project delivery using the project quarterback rating , 2016 .

[23]  Pei-Chi Chen,et al.  The coordination processes and dynamics within the inter-organizational context of contract-based outsourced engineering projects , 2013 .

[24]  Dirk J. Pons,et al.  Changing importances of professional practice competencies over an engineering career , 2015 .

[25]  Andrew S. Chang,et al.  Effectiveness of Coordination Methods in Construction Projects , 2014 .

[26]  António Aguiar Costa,et al.  Social e-business and the Satellite Network model: Innovative concepts to improve collaboration in construction , 2012 .

[27]  X. Xue,et al.  Stakeholder management in construction : an empirical study to address research gaps in previous studies , 2011 .

[28]  Mohd Nasrun Mohd Nawi,et al.  READINESS ASSESSMENT FOR IMPLEMENTATION OF INTEGRATED PROJECT DELIVERY (IPD) IN INDUSTRIALISED BUILDING SYSTEM (IBS) PROJECTS , 2015 .