A UX Evaluation Approach for Second-Screen Applications

Technological devices surrounding the television are changing, leading to changes in viewers’ habits and to the development of second-screen applications created to provide better TV viewing experiences. Used while watching television, the 2ndVision application presented in this paper is able to identify – through audio-fingerprint – content being displayed on the TV screen and present enhanced information on the second-screen. Under a participatory design approach, the development of the application took in consideration the users’ opinion regarding its main functionalities and interface solutions and included evaluation test sessions conducted in laboratory settings. This paper reports on the adopted UX evaluation approach where opinions regarding instrumental, non-instrumental and emotional impact of the application were collected with a combination of SUS, AttrakDiff and SAM scales.

[1]  Paul van Schaik,et al.  Attitudes towards user experience (UX) measurement , 2014, Int. J. Hum. Comput. Stud..

[2]  Dongsong Zhang,et al.  Challenges, Methodologies, and Issues in the Usability Testing of Mobile Applications , 2005, Int. J. Hum. Comput. Interact..

[3]  Cédric Bach,et al.  Combining interviews and scales in the multidimensional evaluation of user experience: a case study in 3D games , 2011, ECCE.

[4]  James T. Miller,et al.  An Empirical Evaluation of the System Usability Scale , 2008, Int. J. Hum. Comput. Interact..

[5]  Pedro Cano,et al.  A review of algorithms for audio fingerprinting , 2002, 2002 IEEE Workshop on Multimedia Signal Processing..

[6]  M. Bradley,et al.  Measuring emotion: the Self-Assessment Manikin and the Semantic Differential. , 1994, Journal of behavior therapy and experimental psychiatry.

[7]  César A. Collazos,et al.  Evaluating the Usability of Interactive Digital Television Applications , 2013, 2013 10th International Conference on Information Technology: New Generations.

[8]  Andrew May,et al.  Design of the user experience for personalized mobile services , 2014 .

[9]  M. Jancovich.  Time, Scheduling and Cinema-Going , 2011 .

[10]  Jorge Ferraz de Abreu,et al.  Viewer behaviors and practices in the (new) television environment , 2013, EuroITV.

[11]  Sascha Mahlke,et al.  Studying antecedents of emotional experiences in interactive contexts , 2007, CHI.

[12]  Regina Bernhaupt,et al.  Evaluating User Experience for Interactive Television: Towards the Development of a Domain-Specific User Experience Questionnaire , 2013, INTERACT.

[13]  David Geerts,et al.  In front of and behind the second screen: viewer and producer perspectives on a companion app , 2014, TVX '14.

[14]  Gabor Aranyi,et al.  Modeling user experience with news websites , 2015, J. Assoc. Inf. Sci. Technol..

[15]  Alice Gross,et al.  Why do I like it?: investigating the product-specificity of user experience , 2012, NordiCHI.

[16]  Jason Flinn,et al.  AMC: verifying user interface properties for vehicular applications , 2013, MobiSys '13.