The implementation gaps for the knowledge management system

Purpose – This paper proposes a fully holistic framework of the “Knowledge Management Gap” to demonstrate the management gaps that might occur when implementing the knowledge management system. Design/methodology/approach – The relevant literature is reviewed, and then the concept structure proposed.Findings – This study identifies reasons for knowledge gaps and demonstrates several fundamental approaches to avoid them. Furthermore, corrective actions are proposed to enhance the success of the implementation of the knowledge management systems.Research limitations/implications – This study tries to explore the factors associated with knowledge management gaps. This research is an exploratory study, so the results are only propositions; hence an empirical survey should be carried out in the future.Practical implications – This framework is expected to provide a convenient way to audit the knowledge management gaps, and thus enterprises can make corrections and adjustments accordingly to greatly enhance the...

[1]  I. Nonaka,et al.  The Knowledge Creating Company , 2008 .

[2]  Jay Liebowitz,et al.  Keynote paper: measuring the value of online communities, leading to innovation and learning , 2003 .

[3]  Ely Laureano Paiva,et al.  Focusing information in manufacturing: a knowledge management perspective , 2002, Ind. Manag. Data Syst..

[4]  Michael H. Zack,et al.  Managing Codified Knowledge , 1999 .

[5]  Amrit Tiwana,et al.  The Knowledge Management Toolkit: Practical Techniques for Building a Knowledge Management System with Cdrom , 1999 .

[6]  Roger E. Bohn,et al.  Chapter 17 – Measuring and Managing Technological Knowledge , 1998 .

[7]  H. D. Thomas,et al.  SUCCESSFUL KNOWLEDGE MANAGEMENT PROJECTS , 1998 .

[8]  Rachel Barker,et al.  Homo machinus versus Homo sapiens: A knowledge management perspective of virtual communities in cyberspace , 2006 .

[9]  Fawzy Soliman,et al.  The role of critical information in enterprise knowledge management , 2003, Ind. Manag. Data Syst..

[10]  I. Nonaka,et al.  SECI, Ba and Leadership: a Unified Model of Dynamic Knowledge Creation , 2000 .

[11]  Marianne Rinza.  Taiwan (Republic of China) , 2001 .

[12]  J. B. Quinn,et al.  Managing professional intellect: making the most of the best. , 1996, Harvard business review.

[13]  B. Rubenstein-Montano,et al.  A systems thinking framework for knowledge management , 2001, Decis. Support Syst..

[14]  N. Lovrich,et al.  “KNOWLEDGE GAP” PHENOMENA , 1984 .

[15]  Chinho Lin,et al.  TQM critical factors and KM value chain activities , 2006 .

[16]  Thomas H. Davenport,et al.  Book review:Working knowledge: How organizations manage what they know. Thomas H. Davenport and Laurence Prusak. Harvard Business School Press, 1998. $29.95US. ISBN 0‐87584‐655‐6 , 1998 .

[17]  J. Barney.  Looking inside for competitive advantage , 1995 .

[18]  C. Armistead,et al.  A Framework for Practising Knowledge Management , 2002 .

[19]  Shouhong Wang.  Knowledge maps for managing Web-based business , 2002, Ind. Manag. Data Syst..

[20]  E. Turban.  Information Technology for Management : Transforming Business in the Digital Economy , 2001 .

[21]  Ely Laureano Paiva,et al.  Integrating different types of knowledge: an empirical investigation , 2003 .

[22]  G. Hedlund.  A model of knowledge management and the N‐form corporation , 2007 .

[23]  Clyde W. Holsapple,et al.  The knowledge chain model: activities for competitiveness , 2001, Expert Syst. Appl..

[24]  Jifeng Mu,et al.  Establishing a Knowledge Management Programme for Competitive Advantage in an Enterprise , 2002 .

[25]  Eddie Anderson,et al.  Operations Management—Strategy and Analysis , 1987 .

[26]  Amrit Tiwana.  The Knowledge Management Toolkit , 2000 .

[27]  Sandra Moffett,et al.  Benchmarking Knowledge Management: A Case Study Approach , 2000 .

[28]  Soongoo Hong,et al.  An enterprise-wide knowledge management system infrastructure , 2002, Ind. Manag. Data Syst..

[29]  Seng-cho Timothy Chou,et al.  Applying a knowledge-focused management philosophy to immature economies , 2003, Ind. Manag. Data Syst..

[30]  Babita Gupta,et al.  Knowledge management: practices and challenges , 2000, Ind. Manag. Data Syst..

[31]  James S. Noble,et al.  The changing basis of performance measurement , 1996 .

[32]  Efraim Turban,et al.  Information Technology for Management: Transforming Business in the Digital Economy, 3rd Edition / Информационные технологии для менеджеров: на пути к цифровой экономике , 2001 .

[33]  Rosemary H. Wild,et al.  A framework for e-learning as a tool for knowledge management , 2002, Ind. Manag. Data Syst..

[34]  Andrew Campbell,et al.  Core Competency-Based Strategy , 1997 .