Shared Infrastructure Services Landscape Study: A survey of the use of Web 2.0 tools and services in the UK HE sector.

This document is the final report on the JISC Shared Infrastructure Services landscape Study, which aimed to find out more about the use of Web 2.0 services and tools within the academic sector and to make recommendations regarding future JISC activity. The study used a blog to collect evidence and published a set of case studies. The study revealed a situation where early adoption is moving to mainstream takeup and where there is continuing tension between users and central management and/or IT support. Web 2.0 services are used to varying degrees, with a reliance on market leaders. Choice of service is governed by simple sign up, ease of use and good interface design and continuing use by good fit with task, reliability and a good match to the target audience. The survey concluded that there is little demand for Web 2.0 alternatives where JISC and/or institutionally provided services fulfil needs adequately but equally, no need for JISC to develop services that Web 2.0 already provides unless this fills a specific gap.