Facilitating sensemaking in knowledge integration within geographically dispersed cross-functional teams

INTRODUCTION The creation and integration of knowledge within organizations have been recognized as an essential competitive advantages in dynamic industries. Grant (1996: 377) suggests that knowledge “accounts for the greater part of value added” and that “the barriers to the transfer and replication of knowledge endow it with strategic importance..” This is especially true for knowledge-intensive organizations, such as consultancies and, investment services. Such organizations recognize the importance