THE HIERARCHY OF SUPPLY CHAIN METRICS

SUBTITLE: MEASUREMENT IS THE CORNERSTONE OF OPERATIONAL SUCCESS. BUT FOR MANY MANAGERS, MEASURING SUPPLY CHAIN PERFORMANCE IS DIFFICULT BECAUSE THERE ARE SO MANY METRICS AVAILABLE AND SO LITTLE GUIDANCE ON HOW BEST TO USE THEM. NEW RESEARCH POINTS TO A THREE-TIERED HIERARCHY THAT ENABLES MANAGERS TO CUT THROUGH THIS MAZE OF METRICS. UNDER THIS APPROACH, MANAGERS QUICKLY ASSESS OVERALL SUPPLY CHAIN HEALTH AT THE TOP TIER, DIAGNOSE PROBLEMS AT THE MID TIER, AND IDENTIFY CORRECTIVE ACTIONS AT THE GROUND LEVEL.