Continuous Quality Measurement in Higher Education

Colleges and universities are facing three common challenges in the face of increasing demands for accountability: Continuous Quality Improvement, Student Retention, and Accreditation. Dey Systems, Inc. (DSI) develops continuous quality measurement tools, called Quality Measurement Systems (QMS) that are used for continuous quality improvement. A DSI on-line QMS incorporates a completely automated process for unbiased data collection and analysis. It links data to other information within its domain, and with information from other domains. DSI serves a broad array of clients from various industries with QMS applications. In this paper the authors discuss the implementation of a multi-level QMS for the University of Louisville, a major metropolitan university with 22,000 students, located in Louisville, Kentucky, USA.