An Examination on Service Science: A View from e-Service

Since it was proposed in 2003, service science has become a keen topic in the communities of web services, semantic web, and e-businesses. According to a recent proposal by IBM, it covers service science, service management, and service engineering (SSME). Although there have been many discussions and reports on this topic, it is still quite unclear these debates would contribute to the establishment of service science as a research subject. This chapter intends to address this issue by comparing related studies on service science or SSME, discussing interrelationships among the components of service science (SSME), outlining its evolutionary process in terms of the enterprise modeling approach, and illustrating a number of possible research subtopics.

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