A strategy for mixed-initiative dialogue control

The experiments are carried out within the Esprit OVID 1project. The OVID project is concerned with the development of trial applications within automated banking services [1]. Among other things, the OVID user specifications [2] states that the customer must be in control of the interaction. However, this may not always lead to the most natural or efficient mode of communication, as humans often expect others to hold or take the initiative in conversations. Therefore, a mixed-initiative strategy is proposed.