Cutting through the Online Review Jungle — Investigating Selective eWOM Processing

[1]  H. Simon,et al.  A Behavioral Model of Rational Choice , 1955 .

[2]  J. Jacoby,et al.  Brand Choice Behavior as a Function of Information Load: Replication and Extension , 1974 .

[3]  J. F. Howell,et al.  Pairwise Multiple Comparison Procedures with Unequal N’s and/or Variances: A Monte Carlo Study , 1976 .

[4]  J. Jacoby Information Load and Decision Quality: Some Contested Issues , 1977 .

[5]  John W. Payne,et al.  Verbal Protocols and Direct Observation of Supermarket Shopping Behavior: Some Findings and a Discussion of Methods , 1978 .

[6]  Gilbert A. Churchill A Paradigm for Developing Better Measures of Marketing Constructs , 1979 .

[7]  C. Fornell,et al.  Evaluating structural equation models with unobservable variables and measurement error. , 1981 .

[8]  David Stewart,et al.  The Application and Misapplication of Factor Analysis in Marketing Research , 1981 .

[9]  Gabriel J. Biehal,et al.  Information-Presentation Format and Learning Goals as Determinants of Consumers' Memory Retrieval and Choice Processes , 1982 .

[10]  Girish N. Punj,et al.  Cluster Analysis in Marketing Research: Review and Suggestions for Application , 1983 .

[11]  K. A. Ericsson,et al.  Protocol Analysis: Verbal Reports as Data , 1984 .

[12]  R. Wyer,et al.  Effects of stereotypes on decision making and information-processing strategies. , 1985, Journal of personality and social psychology.

[13]  David Mazursky,et al.  New directions in behavioral process research: Implications for social psychology , 1987 .

[14]  Eric J. Johnson,et al.  Adaptive Strategy Selection in Decision Making. , 1988 .

[15]  Richard G. Netemeyer,et al.  Measurement of Consumer Susceptibility to Interpersonal Influence , 1989 .

[16]  David W. Hosmer,et al.  Applied Logistic Regression , 1991 .

[17]  Marie Adele Hughes,et al.  Intercoder Reliability Estimation Approaches in Marketing: A Generalizability Theory Framework for Quantitative Data , 1990 .

[18]  Jan-Benedict E. M. Steenkamp,et al.  The use of LISREL in validating marketing constructs. , 1991 .

[19]  James C. Anderson,et al.  Predicting the performance of measures in a confirmatory factor analysis with a pretest assessment of their substantive validities. , 1991 .

[20]  Larry E. Toothaker,et al.  Multiple Comparison Procedures , 1992 .

[21]  Charles Trappey,et al.  Information overload in mail catalog shopping , 1993 .

[22]  Ruth N. Bolton Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols , 1993 .

[23]  Susan Spiggle Analysis and Interpretation of Qualitative Data in Consumer Research , 1994 .

[24]  Betty Vandenbosch,et al.  Information Overload in a Groupware Environment: Now You See It, Now You Don't , 1998, J. Organ. Comput. Electron. Commer..

[25]  S C Hayes,et al.  Moral behavior and the development of verbal regulation , 1998, The Behavior analyst.

[26]  Raymond P. Fisk,et al.  Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination , 1998 .

[27]  D. G. Gardner,et al.  Single-Item Versus Multiple-Item Measurement Scales: An Empirical Comparison , 1998 .

[28]  Joseph P. Cannon,et al.  Buyer–Seller Relationships in Business Markets , 1999 .

[29]  Valerie J. Trifts,et al.  Consumer Decision Making in Online Shopping Environments: The Effects of Interactive Decision Aids , 2000 .

[30]  H. Bansal,et al.  Word-of-Mouth Processes within a Services Purchase Decision Context , 2000 .

[31]  Stanley Lemeshow,et al.  Applied Logistic Regression, Second Edition , 1989 .

[32]  David Bawden,et al.  Information and digital literacies: a review of concepts , 2001, J. Documentation.

[33]  John R. Rossiter,et al.  The C-OAR-SE procedure for scale development in marketing , 2002 .

[34]  G. Zauberman The Intertemporal Dynamics of Consumer Lock-in , 2003 .

[35]  Chrysanthos Dellarocas,et al.  The Digitization of Word-of-Mouth: Promise and Challenges of Online Feedback Mechanisms , 2003, Manag. Sci..

[36]  Gianfranco Walsh,et al.  Electronic Word-of-Mouth: Motives for and Consequences of Reading Customer Articulations on the Internet , 2003, Int. J. Electron. Commer..

[37]  Scott B. MacKenzie,et al.  Common method biases in behavioral research: a critical review of the literature and recommended remedies. , 2003, The Journal of applied psychology.

[38]  Peter S. Fader,et al.  On the Depth and Dynamics of Online Search Behavior , 2004, Manag. Sci..

[39]  Robin D. Burke,et al.  Hybrid Recommender Systems: Survey and Experiments , 2002, User Modeling and User-Adapted Interaction.

[40]  M.H.P. Kleijnen,et al.  Consumer adoption of wireless services: Discovering the rules, while playing the game , 2004 .

[41]  Adamantios Diamantopoulos,et al.  The C-OAR-SE procedure for scale development in marketing: a comment , 2005 .

[42]  R. Goldsmith,et al.  Measuring Motivations for Online Opinion Seeking , 2006 .

[43]  Wolfgang Jank,et al.  Dynamic e-targeting using learning spatial choice models , 2006 .

[44]  Yong Liu Word-of-Mouth for Movies: Its Dynamics and Impact on Box Office Revenue , 2006 .

[45]  Melinda L. Andrews,et al.  Building Trust with Consensus Information , 2006 .

[46]  V. Braun,et al.  Using thematic analysis in psychology , 2006 .

[47]  Reijo Savolainen,et al.  Filtering and withdrawing: strategies for coping with information overload in everyday contexts , 2007, J. Inf. Sci..

[48]  Chrysanthos Dellarocas,et al.  Exploring the value of online product reviews in forecasting sales: The case of motion pictures , 2007 .

[49]  Ingoo Han,et al.  The Effects of Consumer Knowledge on Message Processing of Electronic Word of Mouth via Online Consumer Reviews , 2008, ECIS.

[50]  Kathy Hammond,et al.  The relative incidence of positive and negative word of mouth: A multi-category study , 2007 .

[51]  P. Fischer,et al.  Selective exposure and information quantity: how different information quantities moderate decision makers' preference for consistent and inconsistent information. , 2008, Journal of personality and social psychology.

[52]  Bin Gu,et al.  Do online reviews matter? - An empirical investigation of panel data , 2008, Decis. Support Syst..

[53]  John W. Payne,et al.  Walking with the scarecrow: The information-processing approach to decision research. , 2008 .

[54]  Anindya Ghose,et al.  Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets , 2008, Inf. Syst. Res..

[55]  Matthew K. O. Lee,et al.  The impact of electronic word-of-mouth: The adoption of online opinions in online customer communities , 2008, Internet Res..

[56]  Do-Hyung Park,et al.  eWOM overload and its effect on consumer behavioral intention depending on consumer involvement , 2008, Electron. Commer. Res. Appl..

[57]  David Bawden,et al.  The dark side of information: overload, anxiety and other paradoxes and pathologies , 2009, J. Inf. Sci..

[58]  Jang-Sun Hwang,et al.  How Consumers Evaluate eWOM (Electronic Word-of-Mouth) Messages , 2009, Cyberpsychology Behav. Soc. Netw..

[59]  Ruth N. Bolton,et al.  Customer-to-Customer Interactions: Broadening the Scope of Word of Mouth Research , 2010 .

[60]  Anssi Öörni,et al.  The Effects of Animation and Format on the Perception and Memory of Online Advertising , 2010 .

[61]  J. Hair Multivariate data analysis : a global perspective , 2010 .

[62]  X. Zhang,et al.  Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics , 2010 .

[63]  David Schuff,et al.  What Makes a Helpful Review? A Study of Customer Reviews on Amazon.com , 2010 .

[64]  Yue Pan,et al.  Born Unequal: A Study of the Helpfulness of User-Generated Product Reviews , 2011 .

[65]  Dimple R. Thadani,et al.  The impact of electronic word-of-mouth communication: A literature analysis and integrative model , 2012, Decis. Support Syst..

[66]  JoongHo Ahn,et al.  Helpfulness of Online Consumer Reviews: Readers' Objectives and Review Cues , 2012, Int. J. Electron. Commer..

[67]  Nathalia Purnawirawan,et al.  Balance and Sequence in Online Reviews: How Perceived Usefulness Affects Attitudes and Intentions , 2012 .

[68]  C. Moorman,et al.  What is Quality? An Integrative Framework of Processes and States , 2012 .

[69]  Girish N. Punj Consumer Decision Making on the Web: A Theoretical Analysis and Research Guidelines , 2012 .

[70]  R. Bagozzi,et al.  Brand Love , 2012 .

[71]  Martin Wetzels,et al.  More than Words: The Influence of Affective Content and Linguistic Style Matches in Online Reviews on Conversion Rates , 2013 .

[72]  S. Danziger,et al.  “Wii Will Rock You!” The Use and Effect of Figurative Language in Consumer Reviews of Hedonic and Utilitarian Consumption , 2013 .

[73]  Han Zhang,et al.  Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews , 2014, MIS Q..

[74]  Kathleen D. Vohs,et al.  We'll Be Honest, This Won't Be the Best Article You'll Ever Read: The Use of Dispreferred Markers in Word-of-Mouth Communication , 2014 .

[75]  Saad A. Alhoqail,et al.  How Online Product Reviews Affect Retail Sales: A Meta-analysis , 2014 .

[76]  Victoria D. Bush,et al.  What We Know and Don't Know about Online Word-of-Mouth: A Review and Synthesis of the Literature , 2014 .

[77]  นงลักษณ์ วิรัชชัย,et al.  Multivariate data analysis : A global Perspective (Seventh Edition) , 2015 .