A modelling framework for improving supply chain delivery performance

The evaluation of delivery performance is a crucial component in the overall management and control of a supply chain. The main objective of this research is to develop a framework that can be used to improve the delivery performance of a supplier to the end customer in a supply chain. The framework provides a bound on the financial investment required to make improvement to the delivery process. A variance reduction modelling approach is used that directly incorporates the uncertainty in the delivery time distribution into a financial delivery performance metric. The framework is demonstrated using numerical illustrations.