Innovation and attitude: mapping the profile of ICT decision-makers in architectural, engineering and construction firms

Purpose – The purpose of this paper is to report upon a doctoral thesis within the context of temporary project organisations that was driven by the question: “what really influences decision makers when considering whether or not to adopt an innovation?” This paper describes the philosophy, methodology and findings of the study, and illustrates the usefulness of the findings for application in construction and other project‐driven industries.Design/methodology/approach – The attitude of decision makers is discernible in their behaviour, which is an observable phenomenon. It has been observed from outside using a Delphi study of “experts”, providing an etic perspective, and reported upon first‐hand through multiple in‐depth interviews with “experienced practitioners”, thereby providing an emic counterpoint. Both perspectives have been further abstracted to develop a synthesised model of the attitudinal profile of information and communication technology (ICT) decision makers in the construction industry.F...

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