Quality function deployment modelling to enhance industrialised building system adoption in housing projects

A quality tool in achieving the required quality and customer satisfaction of the industrialised building system (IBS) is needed. Aiming to develop a general quality function deployment (QFD) model to enhance the adoption of IBS in housing projects, two sets of structured questionnaires were designed, where the first set was for IBS house occupiers and the second set for construction stakeholders. Frequency distribution, arithmetic measure, gap analysis, Pareto analysis, and QFD application were employed to identify the customer satisfaction factors and the IBS adoption strategies. A general QFD model was developed based on the ‘quality’ matrix (Q-Matrix), ‘function’ matrix (F-Matrix), and a combination of ‘quality’ matrix plus ‘function’ matrix (QF-Matrix) derived from this study. Customer satisfaction with IBS products could enhance the demand for this kind of building automation system, thus the model could be used more objectively in developing, designing, and managing IBS in the global construction industry, especially in the current economic recession and recovery phase.

[1]  Alistair G.F. Gibb,et al.  Leading UK housebuilders' utilization of offsite construction methods , 2008 .

[2]  Fatma Pakdil,et al.  A quality function deployment application using qualitative and quantitative analysis in after sales services , 2012 .

[3]  Ahmad Rasdan Ismail,et al.  Application of quality function deployment to study critical service quality characteristics and performance measures , 2009 .

[4]  Edward G. Schilling,et al.  Juran's Quality Handbook , 1998 .

[5]  C. R. Kothari,et al.  Research Methodology: Methods and Techniques , 2009 .

[6]  Semiha Kiziltas,et al.  Strategic use of quality function deployment (QFD) in the construction industry , 2005 .

[7]  Yuosre F. Badir,et al.  Industrialized Building Systems Construction in Malaysia , 2002 .

[8]  Kerry London,et al.  Modelling housing supply and monetary policy within the context of global economic turbulence , 2013 .

[9]  J Disney,et al.  Designing for quality , 2001 .

[10]  Mohammed Arif,et al.  Collaboration initiative on green construction and sustainability through industrialized buildings systems (IBS) in the Malaysian construction industry , 2010 .

[11]  David Arditi,et al.  Automated stochastic quality function deployment system for measuring the quality performance of design/build contractors , 2009 .

[12]  Yahia Zare Mehrjerdi.  Applications and extensions of quality function deployment , 2010 .

[13]  Charles Egbu,et al.  Selection criteria frameword for choosing industrialized building systems for housing projects , 2010 .

[14]  Chi-Kuang Chen,et al.  Developing a revised QFD technique to meet the needs of multiple-customer groups: a case of public policy analysis , 2012 .

[15]  Audrius Banaitis,et al.  Evaluation of critical success factors for construction projects – an empirical study in Lithuania , 2013 .

[16]  Low Sui Pheng,et al.  Quality Function Deployment in Design/Build Projects , 2001 .

[17]  Lincoln C. Wood,et al.  Negative impact induced by foreign workers: Evidence in Malaysian construction sector , 2012 .

[18]  María J. Esteban-Ferrer,et al.  Applying QFD to strategic quality management in law firms , 2012 .

[19]  Miyoung Jeong,et al.  Quality function deployment: An extended framework for service quality and customer satisfaction in the hospitality industry , 1998 .

[20]  J. Nunnally.  Psychometric Theory (2nd ed), New York: McGraw-Hill. , 1978 .

[21]  Mahanim Hanid,et al.  A Literature Review Of The Advantages And Barriers To The Implementation Of Industrialised Building System (IBS) In Construction Industry. , 2009 .

[22]  Louis A Le Blanc,et al.  Data mining of university philanthropic giving: Cluster-discriminant analysis and Pareto effects , 2009 .

[23]  Daniel Castro-Lacouture,et al.  Housing refurbishment contractors selection based on a hybrid fuzzy-QFD approach , 2009 .

[24]  Robert H. Lochner,et al.  Designing for Quality , 1990 .

[25]  X X S H E N,et al.  The implementation of quality function deployment based on linguistic data , 2001 .

[26]  Lincoln C. Wood,et al.  Defects in affordable housing projects in Klang Valley, Malaysia , 2014 .

[27]  Shuki Dror,et al.  A strategic service quality framework using QFD , 2011 .

[28]  Rawshan Ara Begum,et al.  Waste Generation and Recycling: Comparison of Conventional and Industrialized Building Systems , 2010 .