Cultural factors in the adoption and use of GSS

In this research, we set the agenda for an analysis of organisations that are, or are about to, go through the process of becoming more international by upgrading their interactive communication technologies with products such as Group Support Systems (GSS). The various impacts that national culture can have on an organisation’s use and adoption of GSS are identified and illustrated with examples. Two complementary models of organisational structure are also presented and analysed from the GSS perspective. The significant issues which a GSS facilitator/implementer should be aware of in different cultural environments are pointed out.

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