Total Quality Management, the Learning Organisation and Post‐compulsory Education

Abstract The turbulence confronting educational Institutions In the United Kingdom has led to the suggestion that any attempt to respond using established management principles and processes is likely to be dysfunctional. Total quality management (TQM) has been advanced as a strategy that will enable educational institutions adapt to the greater market orientation and transform them into learning organisations. The paper identifies the key principles of TQM, critically reviewing the literature that examines their application in education and focusing on the post‐compulsory sector. Secondly, selected linkages between the key principles and other approaches to the study of organisational behaviour, including aspects of open systems theory, leadership, teamworking, training and staff development, and organisational culture, are examined. The concept of the learning organisation is outlined and its relationship with TQM examined. The paper concludes that TQM treats organisational change issues in educational ...

[1]  Colin Morgan,et al.  Total quality management and the school , 1993 .

[2]  Frank Betts,et al.  How Systems Thinking Applies to Education. , 1992 .

[3]  Vj Hall,et al.  Headteachers at Work , 1986 .

[4]  Dave Coates.  Creating Culture Change: The Key to Successful Total Quality Management , 1990 .

[5]  D. Muller,et al.  An Exploration of the Concept of Quality in Vocational Education and Training , 1992 .

[6]  Karen Seashore Louis,et al.  Improving the Urban High School: What Works and Why , 1990 .

[7]  P. Thompson,et al.  Work Organisations: A critical introduction , 1990 .

[8]  S. Ball,et al.  Politics and Policy Making in Education , 1990 .

[9]  P. Kirk,et al.  The Role of Feedback in Management Learning , 1989 .

[10]  W. Smith,et al.  Instructional Leadership: How Principals Make a Difference , 1989 .

[11]  R. Brandt.  On Deming and School Quality: A Conversation with Enid Brown. , 1992 .

[12]  Ronald Barnett,et al.  Improving Higher Education: Total Quality Care , 1992 .

[13]  Stephanie Jackson,et al.  TQM and Culture Change , 1990 .

[14]  John Jay Bonstingl.  The Quality Revolution in Education. , 1992 .

[15]  E. Sallis.  Total Quality Management in Education , 1996 .

[16]  Anne Gold,et al.  Reforming Education and Changing Schools: Case Studies in Policy Sociology , 1992 .

[17]  Lewis R. Benton.  Management for the future , 1978 .

[18]  Colin Hales,et al.  What do Managers do? A Critical Review of the Evidence , 2019, Managerial Work.

[19]  Frances M. Hill,et al.  Implementing TQM in Higher Education , 1992 .

[20]  W. Sutcliffe,et al.  Can the total quality management approach used in industry be transferred to institutions of higher education , 1992 .

[21]  Jerry D. Bamburg,et al.  Can Schools Become Learning Organizations , 1992 .

[22]  J. Burgoyne,et al.  Towards the Learning Company , 1989 .

[23]  Mantz Yorke.  Quality in Higher Education: A Conceptualisation and Some Observations on the Implementation of a Sectoral Quality System , 1992 .

[24]  Frances M. Hill,et al.  Total Quality Management in Higher Education , 1991 .

[25]  Cary L. Cooper,et al.  Total Quality and Human Resources: An Executive Guide , 1992 .