Post-occupancy evaluation of residential satisfaction in Lagos, Nigeria: Feedback for residential improvement

This study is a post-occupancy evaluation of residential satisfaction in Oniru Estate, Lagos, Nigeria. It conceived residents’ satisfaction as a measure of people’s attitudes towards certain aspects of their residential environment. The very important role of certain physical quality or characteristics of the environment as a dominant predictor of satisfaction is emphasized. Apart from the measurement of residential satisfaction through post-occupancy evaluation, it also utilized respondents’ satisfaction scores as indices for evaluating the performance of residential development in the study area. Analysis was done using Chi-square statistics (p=0.05 with a level of significance of 0.000) to confirm the relationship between the quality of housing physical environment and level of residents’ satisfaction. The results show and confirm that the quality of certain physical characteristics in the housing environment is imperative thereby influencing the level of residents’ housing satisfaction. The need to consider relevant inputs emanating from the end-users or occupants of residential developments in the planning, design and development of satisfactory dwellings is highlighted. & 2012. Higher Education Press Limited Company. Production and hosting by Elsevier B.V. All rights reserved.

[1]  Savannah S. Day,et al.  Housing Values, Aspirations, and Satisfactions as Indicators of Housing Needs , 1977 .

[2]  L. Labaki,et al.  Quality of life and sustainability issues as seen by the population of low-income housing in the region of Campinas, Brazil , 2006 .

[3]  Seong-Kyu Ha,et al.  Social housing estates and sustainable community development in South Korea , 2008 .

[4]  Gene L. Theodori,et al.  Examining the Effects of Community Satisfaction and Attachment on Individual Well‐Being* , 2009 .

[5]  W. Bearden,et al.  Selected Determinants of Consumer Satisfaction and Complaint Reports , 1983 .

[6]  Chin Tiong Tan,et al.  Marketing Management: An Asian Perspective , 1998 .

[7]  Adesoji David Jiboye,et al.  Evaluating Public Housing Performance: Providing a Basis for Residential Quality Improvement in Nigeria , 2011 .

[8]  Abdul Ghani Salleh.  NEIGHBOURHOOD FACTORS IN PRIVATE LOW-COST HOUSING IN MALAYSIA , 2008 .

[9]  Mark A. Carrozza,et al.  Toward a Better Way to Measure Customer Satisfaction Levels in Public Housing: A Report from Cincinnati , 2000 .

[10]  David Mazursky,et al.  A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process , 1983 .

[11]  Eddie C.M. Hui,et al.  Residential mobility and aging population in Hong Kong , 2009 .

[12]  David P. Varady,et al.  Voucher Recipient Achievement of Improved Housing Conditions in the US: Do Moving Distance and Relocation Services Matter? , 2001 .

[13]  V. I. Ogu.  Urban Residential Satisfaction and the Planning Implications in a Developing World Context: The Example of Benin City, Nigeria , 2002 .

[14]  R. Oliver.  Measurement and evaluation of satisfaction processes in retail settings. , 1981 .

[15]  W. Preiser,et al.  Scattered-Site Public Housing and Housing Satisfaction: Implications for the New Public Housing Program , 1998 .

[16]  Gilbert A. Churchill,et al.  An Investigation into the Determinants of Customer Satisfaction , 1982 .

[17]  Julia O. Beamish,et al.  Assessment of residents' satisfaction with public housing in Abuja, Nigeria , 1997 .

[18]  Richard A. Spreng,et al.  Modeling the determinants of customer satisfaction for business-to-business professional services , 1997 .

[19]  P. Wilton,et al.  Models of Consumer Satisfaction Formation : An Extension , 1988 .

[20]  A.M.M Liu,et al.  Residential satisfaction in housing estates: a Hong Kong perspective , 1999 .

[21]  Ramdane Djebarni,et al.  Satisfaction level with neighbourhoods in low‐income public housing in Yemen , 2000 .

[22]  B. Mathews,et al.  Customer satisfaction: contrasting academic and consumers’ interpretations , 2001 .

[23]  S. Yeh,et al.  Homes for the people : a study of tenants' views on public housing in Singapore , 1972 .

[24]  Adepoju G. Onibokun,et al.  Evaluating Consumers' Satisfaction with Housing: An Application of a Systems Approach , 1974 .

[25]  Margaret S. Westaway,et al.  A longitudinal investigation of satisfaction with personal and environmental quality of life in an informal South African housing settlement, Doornkop, Soweto , 2006 .

[26]  Adetokunbo Oluwole Ilesanmi,et al.  Post-occupancy evaluation and residents’ satisfaction with public housing in Lagos, Nigeria , 2010 .

[27]  Chris Watson,et al.  Review of Building Quality Using Post Occupancy Evaluation , 2003 .

[28]  George Baird,et al.  Post-occupancy evaluation and Probe: a New Zealand perspective , 2001 .

[29]  Ade Kearns,et al.  The Use and Interpretation of Tenant Satisfaction Surveys in British Social Housing , 1992 .

[30]  Peter Hackl,et al.  On structural equation modelling for customer satisfaction measurement , 2000 .