Defining a knowledge management conceptual model by using MADM

Purpose – To survive high‐level management needs business intelligent information to efficiently manage corporate operations and support its decision making. Knowledge management (KM) is recognized as one of the most critical factors for obtaining organizational competitive advantage. A variety of factors determines significant success ingredients for successful implementation of KM in any organization. The primary challenge in KM initiation is how to integrate the above factors with organizational and personnel constraints and capabilities. This paper aims to develop a priority framework based on multi‐criteria decision making (MCDM) to help organizations build awareness of the critical influential factors affecting successful implementation of KM.Design/methodology/approach – To identify critical influential factors, the authors studied and reviewed relevant literature from numerous fields of study associated with the essential issues of KM projects implementation. These cover the factors that affect a ...

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