Location-Based Services and Privacy in Airports

This paper reports on a study of privacy concerns related to location-based services in an airport, where users who volunteer for the service will be tracked for a limited period and within a limited area. Reactions elicited from travellers at a field trial showed 60% feeling to some or to a large degree more secure with the system in operation. To provide a background for the privacy study we also describe services provided by the tracking facility and the infrastructure behind it as well as the design and evaluation activities we used. Based on project results including a large number of comments from passengers, we discuss factors influencing passengers' acceptance and appreciation of location-based services in airports.