Development and Application of a Systematic Knowledge Management Process Model for the Tooling Industry

In this paper, an approach to develop a systematic knowledge management process model for tooling industry is presented. Current models are reviewed and requirements regarding knowledge transfer are identified. In order to derive the process model, three steps are necessary: definition of essential elements, conduction of detailed knowledge analysis and composition of the process model. Within this paper, all three steps are described in detail. Moreover, a systematic knowledge management process model for spatial knowledge and information about mistakes in the tool assembly process is presented exemplarily. The objective of the case study based research is a development of a system for an efficient knowledge transfer within tooling industry. The developed model is business process orientated and meets the specific requirements of applicability within the tooling industry.

[1]  Michael Thiel.  Wissenstransfer in komplexen Organisationen , 2002 .

[2]  K. Eisenhardt.  Building theories from case study research , 1989, STUDI ORGANIZZATIVI.

[3]  Ulrich Remus.  Prozessorientiertes Wissensmanagement. Konzepte und Modellierung , 2002 .

[4]  Peter Brandl,et al.  Mobiles Wissensmanagement in der Industrie 4.0 , 2015, MuC Workshopband.

[5]  D. Vrontis,et al.  The Internet of Things: Building a knowledge management system for open innovation and knowledge management capacity , 2017, Technological Forecasting and Social Change.

[6]  Minhong Wang,et al.  Translating the impact of knowledge management processes into knowledge-based innovation: The neglected and mediating role of knowledge-worker productivity , 2017, Journal of Business Research.

[7]  Swee C. Goh,et al.  Managing effective knowledge transfer: an integrative framework and some practice implications , 2002, J. Knowl. Manag..

[8]  Gabriel Szulanski.  The Process of Knowledge Transfer: A Diachronic Analysis of Stickiness , 2000 .

[9]  Nils O.E. Olsson,et al.  The role of big data and knowledge management in improving projects and project-based organizations , 2018, CENTERIS/ProjMAN/HCist.

[10]  James Brian Quinn,et al.  The intelligent enterprise a new paradigm , 1992 .

[11]  William W. Agresti,et al.  Knowledge Management , 2000, Adv. Comput..

[12]  Dimitris Karagiannis,et al.  PROMOTE — Methodologie und Werkzeug für geschäftsprozessorientiertes Wissensmanagement , 2002 .

[13]  Georg Vonkrogh,et al.  Der Wissenstransfer in Unternehmen: Phasen des Wissenstransfers und wichtige Einflussfaktoren , 1998 .

[14]  Fritz Klocke,et al.  Strategische Auslegung industrieller Werkzeugbaubetriebe , 2017 .

[15]  Johannes Rüegg-Stürm,et al.  The New St. Gallen Management Model , 2005 .