The business process re-engineering action kit : a five day plan to redesign your processes

Introduction - process redesign - what is it? who needs it?. Re-engineering a process step 1 - order the output step 2 - sketch the process step 3 - mapping workflows step 4 - redesign the process step 5 - check and test, test and check step 6 - implementation and adjustments process theory the process improvement plan answers to common questions about process redesign.