Norms and Trust

In this chapter, some different (and in part complementary) analyses and approaches to the study of the relationship between Norms and Trust are briefly introduced. First, how Trust and Norms can be considered the basis of each other is analyzed depending on the phenomenon considered. Second, starting from the fact that an agent’s trustworthiness can be evaluated on its compliance with norms, the authors consider the different ways to comply with a norm and the relationships with this analysis and the trust models. In particular the feedback on the norm adaptation. Finally, an interesting analogy between Obligation, Role and Information Scenarios – with respect to the intimate connection between trust and rules – is presented. The need to consider the volitional component in the trust concept and the corresponding link between some types of emotions (regret, anxiety, hope) is also presented.

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