채터봇과 메신저를 이용한 채팅이 한국 대학생 영어학습자의 표현 능력에 미치는 영향에 관한 사례 연구

Yoon, Sook-Kyung & Han, Jong-Im (2004). A case study on the effects of the use of chatterbot and messenger on the productive skills of Korean EFL learners. Multimedia-Assisted Language Learning, 7(2), 269-292. The purpose of this study is to investigate the effects of the use of two synchronous text-based CMC tools, chatterbot and messenger, on the English productive skills of Korean EFL learners, and to examine the characteristics of English forms and patterns appeared in the chatscripts of the two different chatting tools. The subjects of the study are 12 female university students in Korea and the experiment was carried out for 12 weeks. The major findings of the study are as follows. First, the chatting activities using both the chatterbot and the messenger were effective in improving the learners' writing and speaking skills. Second, the analysis of the chatting scripts of the two different chatting tools reveals that the T-unit length had shown a gradual extension, which indicates that the learners became to produce more complicate and longer sentences. Third, some similarities and differences of langue use and patterns used by the two CMC tools were observed with respect to communicative strategies, grammatical errors, topic avoidance, self-correction, and code switching, etc. Based on the findings of the study, some practical and pedagogical suggestions are made on how to maximize the potential educational benefits of the CMC tools.