Socio-Cognitive Engineering Scenarios for the Reinforcement of Global Business Intelligence: TOGA Approach

The presented paper is an introduction to the new global conceptualization scenario of the business intelligence improving from the perspective of meta-systemic knowledge and socio-cognitive values involved in the management of large complex heterogeneous real-world systems integrating human, technological and environmental components. The socio-cognitive perspective, as a complementary to the techno-economic vision of humans activity, is here considered. On the other hand, the paper demonstrates how an application of the modern systemic approach TOGA (Top-down Object-based Goal-oriented Approach), its top-ontology, and artificial intelligence software technologies enable together to define meta-modeling frameworks and to indicate why, where and how business intelligence can be constructed and reinforced. This approach should lead to the indication of critical factors of business organizations, and, as a consequence, to the development of intelligent business decision support systems. Conscious applications of socio-cognitive engineering paradigms and models, being integrated together with strongly automated business tools should also dramatically improve quality, efficiency and efficacy of the design, planning and management of business enterprises. Two concrete examples illustrate possible applications of the presented scenarios.