Quality function Deployment (QFD) extended Future Workshop: An Approach for Effective and Enjoyable User Participation

Information technology (IT) has become an essential element in our society that constitutes both possibilities for those who are able to make use of it and a threat to those who are not. The Swedish Trade Union Confederation (LO) collaborates with academia to find out how IT can be useful in unions. The objective of this paper is to present the development of a design model for specifications of information systems used in unions. The model was constructed on the basis of preconditions found in empirical studies of unions and literature. Subsequently the model was applied and evaluated in a union project. It resulted in a model based on PD principles for determining the features that an information system should implement. The conclusion is that this kind of model is useful for development of information systems in trade unions, even though some questions are raised for further work.

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