Distribution: Planning and Control

Part 1 Defining the logistics and distribution environment: enterprise integrative management defining the logistics function today's logistics operations challenge evolution of modern logistics and distribution management enterprise integrative management questions for review the distribution management environment defining the term "distributor" types of distributors role of the distributor understanding the wholesale industry enterprise organization the physical management of distribution questions for review. Part 2 Top management planning: business and strategic planning defining business goals and strategies the strategic planning process trends in distribution management logistics as a competitive weapon developing the business plan questions for review forecasting in the distribution environment forecasting in the distribution environment forecasting - an overview forecasting types qualitative techniques quantative techniques casual types developing the forecast why forecasts fail problems questions for review marketing, sales and logistics planning - defining marketing, sales and logistics planning trends in marketing, sales, logistics developing distribution channels products and services developing markets logistics resource requirements planning integration of plans questions for review. Part 3 Logistics operations planning: managing distribution inventories nature and function of inventory trend in inventory the inventory management process inventory costs inventory valuation inventory control ABC analysis and cycle counting performance management problems questions for review replenishment inventory planning inventory planning techniques inventory replenishment techniques - an overview defining the order point order point methods order quantity techniques inventory replenishment planning process inventory operations in a multiechelon environment problems questions for review distribution requirements planning problems with statistical techniques historical view basics of DRP DRP processing DRP compared to statistical order point DRP in a multiechelon environment DRP planning process detailed logistics capacity planning issues in distribution requirements planning just-in-time questions for review problems. Part 4 Logistics operations execution: customer service and order management defining customer service managing customer service characteristics of customer service leaders order management quick response questions for review.