Taylor's Value-Added Model: Still Relevant After All These Years

This paper is an effort to reacquaint the information field with the work of one of its pioneers: Robert S. Taylor and his Value-Added Model. Taylor’s Value-Added model (1986) was a broad and ambitious effort to provide a unified framework for focusing on user needs and preferences in evaluating and designing information systems. Although developed in the early 1980s— before the wide-spread adoption of the microcomputer, and well-before the Internet and web– based technologies that have so changed our lives—the model holds up remarkably well in terms of explaining why various systems and systems attributes are useful and desirable or not.