BEST PRACTICE IN LOCAL E-GOVERNMENT : A PROCESS MODELLING APPROACH

All UK local authorities have been working towards becoming “100% e-enabled” by the end of 2005. As the deadline approaches, there is recognition that the current target-based agenda for local authorities needs to evolve towards a deeper understanding of the process improvements that will be necessary to meet efficiency and effectiveness targets while simultaneously delivering enriched multichannel services focussed on meeting needs from the citizen’s perspective. To achieve this new tools and techniques will be required to support a fresh approach which goes beyond simplistic assumptions that investment in e-technologies will automatically result in “business transformation” and “best practice”. This paper demonstrates how the application of a Variety and Best Practice (VBP) model, grounded in established software engineering theory and techniques, can be used as part of the transformation process to explore evidence of variety and identify context-specific opportunities for best practice solutions.

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