The Essence of Business Process Re-Engineering

*Business Process Re-Engineering. *What is Business Re-Engineering? *The Imperative to Redesign Business Processes. *Basics. *Product and Service Delivery Processes. *Organising People: New Organisational Blueprints. *Exploiting Information Technology. *Making it Happen. *Redesigning Processes. *Realising the Benefits: Managing Change. *Succeeding at BPR. *Epilogue.