Modelling supply chain management processes in engineer-to-order companies

ABSTRACT This paper describes the characteristics, competitive factors and supply chain management issues of an engineer-to-order company engaged in the supply of capital goods. Structured Systems Analysis and Design Methodology is used for modelling the internal processes of organisation, as well as interactions with customers and suppliers. Supply chain management decisions are clearly differentiated between tendering and contract execution. The case study demonstrates a requirement to integrate these supply chain management processes. The management of knowledge throughout the supply chain was identified as critical to achieving competitive advantage.

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