The Construction of Away Messages: A Speech Act Analysis

Previous research suggests that ‘‘away messages’’ in instant messaging express informational and entertainment communicative goals while displaying a users’ identity. This study investigated the extent to which these communicative goals are reflected in the language structure of away messages, by examining the speech acts performed through the production of 483 away messages crafted by 44 participants. The messages were also analyzed for the use of non-standard orthography and humor. The results show that the messages were constructed primarily with assertives, followed by expressives and commissives, but rarely with directives, confirming that away messages tend to reflect both informational and entertainment goals. Non-standard orthography and humor were also common, although experienced participants used fewer non-standard forms than less experienced participants. These findings are discussed in terms of computer-mediated discourse and online self-presentation.

[1]  J. Andrews Telling tales: Five contemporary women artists from India , 1998 .

[2]  Routledge,et al.  Routledge Encyclopedia of Philosophy , 1998 .

[3]  Jeffrey T. Hancock LOL: humor online , 2004, INTR.

[4]  K. Douglas,et al.  Identifiability and self-presentation: computer-mediated communication and intergroup interaction. , 2001, The British journal of social psychology.

[5]  Armin Burkhardt,et al.  Speech acts, meaning and intentions : critical approaches to the philosophy of John R. Searle , 1990 .

[6]  A class of clowns: Spontaneous joking in computer-assisted discussions , 1997 .

[7]  S. Herring Computer-Mediated Discourse Analysis : An Approach to Researching Online Behavior , 2004 .

[8]  Peter Ljungstrand An analysis of WebWho: How does awareness of presence affect written messages? , 2000 .

[9]  A. Avramides Studies in the Way of Words , 1992 .

[10]  Naomi S. Baron,et al.  Tethered or Mobile? Use of Away Messages in Instant Messaging by American College Students , 2005 .

[11]  Brenda Danet,et al.  "HMMM...WHERE'S THAT SMOKE COMING FROM?" Writing, Play and Performance on Internet Relay Chat , 1998, J. Comput. Mediat. Commun..

[12]  Diana Calhoun Bell,et al.  Computer-mediated humor and ethos: Exploring threads of constitutive laughter in online communities , 2003 .

[13]  Jonathon N. Cummings,et al.  Internet Paradox Revisited , 2002 .

[14]  Clifford Nass,et al.  Effects of Humor in Task-Oriented Human-Computer Interaction and Computer-Mediated Communication: A Direct Test of SRCT Theory , 1999, Hum. Comput. Interact..

[15]  S. Herring Computer‐Mediated Discourse , 2005 .

[16]  Susan F. Ehrlich,et al.  Social and psychological factors influencing the design of office communications systems , 1986, CHI '87.

[17]  Jay F. Nunamaker,et al.  Speech act profiling: a probabilistic method for analyzing persistent conversations and their participants , 2004, 37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the.

[18]  John C. Paolillo The virtual speech community: social network and language variation on IRC , 1999, Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences. 1999. HICSS-32. Abstracts and CD-ROM of Full Papers.

[19]  Y. Lacasse,et al.  From the authors , 2005, European Respiratory Journal.

[20]  Herbert H. Clark,et al.  Grounding in communication , 1991, Perspectives on socially shared cognition.

[21]  A. Burkhardt Speech Acts, Meaning and Intentions , 1990 .

[22]  Russell Spears,et al.  Love at first byte? Building personal relationships over computer networks. , 1995 .

[23]  D. Schiffrin,et al.  The Handbook of Discourse Analysis , 2001 .

[24]  S. Utz Social information processing in MUDs: The development of friendships in virtual worlds. , 2000 .

[25]  Stephanie D. Teasley,et al.  Perspectives on socially shared cognition , 1991 .

[26]  Peter Paolucci,et al.  Designing Information Spaces: The Social Navigation Approach , 2003, J. Educ. Technol. Soc..

[28]  Ellen Isaacs,et al.  Hubbub: a wireless instant messenger that uses earcons for awareness and for "sound instant messages" , 2001, CHI Extended Abstracts.

[29]  K. Douglas,et al.  Internet identifiability and beyond: a model of the effects of identifiability on communicative behavior , 2002 .

[30]  E. Goffman The Presentation of Self in Everyday Life , 1959 .

[31]  Katelyn Y. A. McKenna,et al.  Relationship formation on the Internet: What's the big attraction? , 2002 .

[32]  Wendy A. Kellogg,et al.  Social Translucence: Using Minimalist Visualisations of Social Activity to Support Collective Interaction , 2003, Designing Information Spaces.

[33]  W. Orlikowski,et al.  Genres of Organizational Communication: A Structurational Approach to Studying Communication and Media , 1992 .

[34]  Jeffrey T. Hancock,et al.  Language Use in Computer-Mediated Communication: The Role of Coordination Devices , 2001 .

[35]  Rebecca E. Grinter,et al.  Y Do Tngrs Luv 2 Txt Msg? , 2001, ECSCW.

[36]  D. Over,et al.  Studies in the Way of Words. , 1989 .

[37]  James H. Gray,et al.  Designing for Virtual Communities in the Service of Learning: COMING TO TERMS WITH COMMUNITY , 2004 .

[38]  A. Burkhardt Speech act theory – the decline of a paradigm , 1990 .

[39]  John R. Carlson,et al.  Channel Expansion Theory and the Experiential Nature of Media Richness Perceptions , 1999 .

[40]  Jay F. Nunamaker,et al.  Using Speech Act Theory to Model Conversations for Automated Classification and Retrieval , 2004 .

[41]  Per E. Pedersen,et al.  Mobile communications : re-negotiation of the social sphere , 2005 .

[42]  K. Bach,et al.  Linguistic Communication and Speech Acts , 1983 .

[43]  C. H. Tardy,et al.  A Handbook for the study of human communication : methods and instruments for observing, measuring, and assessing communication processes , 1988 .

[44]  J. Walther Interpersonal Effects in Computer-Mediated Interaction , 1992 .

[45]  Barry Wellman,et al.  Instant Messaging for Collaboration: A Case Study of a High-Tech Firm , 2005, J. Comput. Mediat. Commun..

[46]  Steve Whittaker,et al.  The character, functions, and styles of instant messaging in the workplace , 2002, CSCW '02.

[47]  Naomi S. Baron See you Online , 2004 .

[48]  Joseph B. Walther,et al.  The Impacts of Emoticons on Message Interpretation in Computer-Mediated Communication , 2001 .

[49]  R. Spears,et al.  Paralanguage and social perception in computer‐mediated communication , 1992 .

[50]  S. Herring Computer-mediated communication : linguistic, social and cross-cultural perspectives , 1996 .

[51]  Alexander Bergs,et al.  Literacy and the new media: vita brevis, lingua brevis , 2004 .

[52]  Bonnie A. Nardi,et al.  Interaction and outeraction: instant messaging in action , 2000, CSCW '00.

[53]  J. Sadock Speech acts , 2007 .

[54]  C. Werry Linguistic and interactional features of Internet relay chat , 1996 .

[55]  Leysia Palen,et al.  Instant messaging in teen life , 2002, CSCW '02.

[56]  Jeffrey T. Hancock,et al.  Verbal Irony Use in Face-To-Face and Computer-Mediated Conversations , 2004 .

[57]  Paul Dourish,et al.  Where the action is , 2001 .

[58]  Jorge Peña,et al.  An Analysis of Socioemotional and Task Communication in Online Multiplayer Video Games , 2006, Commun. Res..

[59]  J. Searle Expression and Meaning: Studies in the Theory of Speech Acts , 1979 .

[60]  W. Chłopicki Conversational joking: Humor in everyday talk , 1996 .

[61]  John Carey,et al.  Paralanguage in Computer Mediated Communication , 1980, ACL.