Task Assignment in Business Processes Based on Completion Rate Evaluation

In order to ensure the completion of cases and tasks on time in business processes, an approach for task assignment based on completion rate evaluation of resources is proposed. The approach is based on the data analysis of the event logs, in which the related historical temporal information is extracted and analyzed to evaluate the completion rate of the resources for tasks. The capabilities of resources are classifying into different tasks, and the completion rate is evaluated according to the historical completion, proportions of working time and the status of the resources. The results of the evaluation are applied to task assignment including two ways of offering and allocating in business processes to ensure the completion of cases on time. Experiments show that the on time completion rate of cases is increased by the applied of the approach on task assignment.

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