Interplaying user roles in e-government design: a participatory good governance perspective

The interplaying roles among the user groups must be adequately-mapped to fulfil the design needs of Egovernment applications. In previous studies, the design of citizen-centric e-government and its theoretical understanding is still limited in relation to the requirement of engaging malleable features for supporting all relevant users’ roles in governing bodies. Operationalising IS theories to improve the design of e-government application has been a much sought-after objective. Yet, there is a lack of actionable guidance on how to develop e-government application that exhibits high levels of users’ engagement through malleable features. Under a participatory good governance perspective, the paper reports a qualitative study and identifies requirement of malleable provisions to support the interplaying roles among users in a case demonstration of extensional service delivery in government. While service content describes the features available on an e-government application for assisting user groups in completing their support services.

[1]  Shah Jahan Miah.  The Role of End User in E-Government Application Development: A Conceptual Model in the Agricultural Context , 2012, J. Organ. End User Comput..

[2]  Mateja Kunstelj,et al.  Evaluating the progress of e-government development: A critical analysis , 2004, Inf. Polity.

[3]  Margaret M. Burnett,et al.  End-User Software Engineering and Why it Matters , 2010, J. Organ. End User Comput..

[4]  K. Callahan.  People, Politics, Participation, and Place , 2007 .

[5]  A. Sobol.  Governance barriers to local sustainable development in Poland , 2008 .

[6]  France Bélanger,et al.  The utilization of e‐government services: citizen trust, innovation and acceptance factors * , 2005, Inf. Syst. J..

[7]  John Carlo Bertot,et al.  The E-Government paradox: Better customer service doesn't necessarily cost less , 2008, Gov. Inf. Q..

[8]  Timothy Paul Cronan,et al.  Applications development by end-users: can quality be improved? , 2000, Decis. Support Syst..

[9]  L. Bingham,et al.  The New Governance: Practices and Processes for Stakeholder and Citizen Participation in the Work of Government , 2005 .

[10]  Victor Bekkers,et al.  The Myths of E-Government: Looking Beyond the Assumptions of a New and Better Government , 2007, Inf. Soc..

[11]  Shan Ling Pan,et al.  Managing IT-enabled transformation in the public sector: A case study on e-government in South Korea , 2007, Gov. Inf. Q..

[12]  Michael Carley,et al.  Partnership and statutory local governance in a devolved Scotland , 2006 .

[13]  Shan Ling Pan,et al.  Managing e-government implementation in China: A process perspective , 2009, Inf. Manag..

[14]  C. Ciborra,et al.  Good governance, development theory, and aid policy: Risks and challenges of e-government in Jordan , 2005 .

[15]  Yudi Fernando,et al.  Factors influencing intention to use e-government services among citizens in Malaysia , 2009, Int. J. Inf. Manag..

[16]  Jennifer E. Rowley,et al.  e-Government stakeholders - Who are they and what do they want? , 2011, Int. J. Inf. Manag..

[17]  Mete Yildiz,et al.  E-government research: Reviewing the literature, limitations, and ways forward , 2007, Gov. Inf. Q..

[18]  David C. Yen,et al.  E-Government: Evolving relationship of citizens and government, domestic, and international development , 2006, Gov. Inf. Q..

[19]  Mateja Kunstelj,et al.  Analysing the Demand Side of E-Government: What Can We Learn From Slovenian Users? , 2007, EGOV.

[20]  Guy Doumeingts,et al.  European initiatives to develop interoperability of enterprise applications - basic concepts, framework and roadmap , 2003, Annu. Rev. Control..

[21]  Marc Holzer,et al.  Public performance measurement , 2005 .

[22]  Nikolaus Augsten,et al.  The Role of Web Services in Digital Government , 2003, EGOV.

[23]  Sanda Erdelez,et al.  Information micro-practices in Texas rural courts: methods and issues for e-government , 2002, Gov. Inf. Q..

[24]  R. Gómez.  Libraries, Telecentres, Cybercafes and Public Access to ICT: International Comparisons , 2011 .

[25]  Gino Verleye,et al.  User-centered E-Government in practice: A comprehensive model for measuring user satisfaction , 2009, Gov. Inf. Q..

[26]  Carla Simone,et al.  WOAD: A Framework to Enable the End-User Development of Coordination-Oriented Functionalities , 2010, J. Organ. End User Comput..

[27]  Shah Jahan Miah.  End User as Application Developer for Decision Support , 2009, AMCIS.

[28]  Tony Cornford,et al.  ICT, Innovation and Public Management: Governance, Models & Alternatives for E-Government Infrastructures , 2005, ECIS.

[29]  Shah Jahan Miah,et al.  A methodology to allow rural extension professionals to build target-specific expert systems for Australian rural business operators , 2009, Expert Syst. Appl..

[30]  Matt Germonprez,et al.  A Theory of Tailorable Technology Design , 2007, J. Assoc. Inf. Syst..

[31]  Philip Fei Wu,et al.  Community response grids: E-government, social networks, and effective emergency management , 2007 .

[32]  F. Barten,et al.  Democratic governance - fairytale or real perspective? Lessons from Central America , 2002 .

[33]  Christopher G. Reddick,et al.  Citizen interaction with e-government: From the streets to servers? , 2005, Gov. Inf. Q..

[34]  Kuno Schedler,et al.  Customer orientation in electronic government: Motives and effects , 2007, Gov. Inf. Q..

[35]  Mohammad Sharifi,et al.  The study of the success indicators for pre-implementation activities of Iran's E-Government development projects , 2010, Gov. Inf. Q..

[36]  Rudy Hirschheim,et al.  Four paradigms of information systems development , 1989, CACM.

[37]  C. May,et al.  Interaction between States and Citizens in the Age of the Internet: “e-Government” in the United States, Britain, and the European Union , 2003 .

[38]  Ricardo Gomez,et al.  Infomediaries and Community Engagement are Key , 2012 .

[39]  J. Newman.  The 'double dynamics' of activation: institutions, citizens and the remaking of welfare governance. , 2007 .

[40]  Paul T. Jaeger,et al.  User-centered e-government: Challenges and benefits for government Web sites , 2006, Gov. Inf. Q..

[41]  Christian Wagner.  End Users as Expert System Developers? , 2000, J. Organ. End User Comput..

[42]  Jan van Dijk,et al.  Explaining the acceptance and use of government Internet services: A multivariate analysis of 2006 survey data in the Netherlands , 2008, Gov. Inf. Q..

[43]  Sabrina Ching Yuen Luk,et al.  The impact of leadership and stakeholders on the success/failure of e-government service: Using the case study of e-stamping service in Hong Kong , 2009, Gov. Inf. Q..