Metaphors of Resistance

Research exploring corporate culture management has identified cynicism as a significant way some workers resist attempts to control their identities. The metaphors of defense and distancing are popular ways of explaining this cynicism. The article argues that these metaphors posit an already-present self as the object of protection. Drawing on empirical research of a communications firm, it is suggested cynicism might also be understood as the on going production of subjectivity rather than its defense or distancing from cultural controls.

[1]  John P. Wanous,et al.  Cynicism about Organizational Change , 2000 .

[2]  G. Morgan Paradigms, Metaphors, and Puzzle Solving in Organizational Theory. , 1980 .

[3]  Donald F. Roy “Banana Time” Job Satisfaction and Informal Interaction , 1959 .

[4]  Andrew Sturdy,et al.  Customer Care in a Consumer Society: Smiling and Sometimes Meaning it? , 1998 .

[5]  P. Fleming,et al.  Working at a Cynical Distance: Implications for Power, Subjectivity and Resistance , 2003 .

[6]  David Knights,et al.  MANAGEMENT, MASCULINITY AND MANIPULATION: FROM PATERNALISM TO CORPORATE STRATEGY IN FINANCIAL SERVICES IN BRITAIN* , 1993 .

[7]  David L. Collinson,et al.  Workplace Resistance in Western Europe: A Preliminary Overview and a Research Agenda , 1995 .

[8]  Yiannis Gabriel Beyond Happy Families: A Critical Reevaluation of the Control-Resistance-Identity Triangle , 1999 .

[9]  Damian Hodgson,et al.  ‘Putting on a Professional Performance’: Performativity, Subversion and Project Management , 2005 .

[10]  Donald F. Roy Quota Restriction and Goldbricking in a Machine Shop , 1952, American Journal of Sociology.

[11]  Ian Palmer,et al.  Conflicting Uses of Metaphors: Reconceptualizing Their Use in the Field of Organizational Change , 1996 .

[12]  S. Ackroyd,et al.  All Quiet on the Workplace Front? A Critique of Recent Trends in British Industrial Sociology , 1995 .

[13]  A. Spicer,et al.  'Totally Un-Australian!': Discursive and Institutional Interplay in the Melbourne Port Dispute of 1997-98 , 2003 .

[14]  C. Ray Corporate Culture: The Last Frontier Of Control?[1] , 1986 .

[15]  H. Willmott STRENGTH IS IGNORANCE; SLAVERY IS FREEDOM: MANAGING CULTURE IN MODERN ORGANIZATIONS* , 1993 .

[16]  P. Fleming,et al.  Workers’ playtime?: Unravelling the paradox of covert resistance in organizations , 2002 .

[17]  Andrew Sturdy,et al.  Talk as Technique - A Critique of the Words and Deeds Distinction in the Diffusion of Customer Service Cultures in Call Centres , 2003 .

[18]  H. Tsoukas The Missing Link: A Transformational View of Metaphors in Organizational Science , 1991 .

[19]  G. Burrell Sex and Organizational Analysis , 1984 .

[20]  L. Smircich,et al.  The Case for Qualitative Research , 1980 .

[21]  Angela Trethewey Resistance, identity, and empowerment: A postmodern feminist analysis of clients in a human service organization , 1997 .

[22]  David L. Collinson,et al.  'Engineering Humour': Masculinity, Joking and Conflict in Shop-floor Relations , 1988 .

[23]  Blake E. Ashforth,et al.  Emotional Labor in Service Roles: The Influence of Identity , 1993 .

[24]  Hugh Willmott,et al.  Power, Control And Resistance In "The Factory That Time Forgot" , 2001 .

[25]  Peter K. Manning,et al.  Metaphors of the Field: Varieties of Organizational Discourse. , 1979 .

[26]  M. Alvesson,et al.  On the Idea of Emancipation in Management and Organization Studies , 1992 .

[27]  J. Barker Tightening the Iron Cage: Concertive Control in Self-Managing Teams , 1993 .

[28]  S. Barley,et al.  Design and devotion: Surges of rational and normative ideologies of control in managerial discourse. , 1992 .

[29]  Lynne Andersson,et al.  Cynicism in the workplace: some causes and effects , 1997 .

[30]  André Spicer,et al.  ‘You Can Checkout Anytime, but You Can Never Leave’: Spatial Boundaries in a High Commitment Organization , 2004 .

[31]  C. Casey Corporate Transformations: Designer Culture, Designer Employees and `Post-Occupational' Solidarity , 1996 .

[32]  Lynne M. Andersson Employee Cynicism: An Examination Using a Contract Violation Framework , 1996 .

[33]  Ian Roberts,et al.  Looking through the Window of Opportunity: The Cultural Cleansing of Workplace Identity , 1999 .

[34]  Graeme Salaman,et al.  THE CULT[URE] OF THE CUSTOMER , 1992 .