Knowledge Management in the Dark: The Role of Shadow IT in Practices in Manufacturing

ThevoluntaryuseofprivatedevicesbyemployeeswithouttheformalapprovaloftheITdepartment, commonlytermedShadowIT,isanincreasinglywidespreadphenomenon.Inthisarticle,theauthors study the role of private smartphones (and related applications like WhatsApp) in knowledgeintensivepracticesinthemanufacturingdomain.Withanin-depthcasestudybasedondatagained fromobservationsand interviews, theauthorsareable toempirically illustratewhyworkersuse their private smartphones (contrary to company guidelines) and how they find significant gains ofproductivitybyusingtheforbiddenapplications.Thisstudygivesrichinsightsintotheriseof ShadowITinamanufacturingcontextwhichtakesplaceinaself-organisedwaywithoutknowledge ofthemanagement. KeywoRDS Knowledge Management, Manufacturing, Private IT, Shadow IT, Worker-Centric

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