The use of fuzzy measures in a performance-evaluation model for ERP implementation among Taiwanese semiconductor manufacturers

Many semiconductor-related manufacturing enterprises in Taiwan have embarked upon the implementation of enterprise resource planning (ERP) to integrate and optimize various business processes across the entire firm. The present study proposes a performance-evaluation model of ERP implementation utilizing fuzzy measures. The paper then presents an empirical study of semiconductor-related manufacturers in Taiwan in which the proposed model is used to: (i) identify the critical implementation items requiring improvement; and (ii) rank the strategies for improving them according to weight value. A systematic approach is thus proposed to: (i) examine the performance of an ERP implementation process; (ii) determine the items to be improved; and (iii) select appropriate and feasible strategies to improve these items. The proposed model can ensure successful implementation of ERP and thus enhance its potential benefits for semiconductor manufacturers.

[1]  Amarpreet S. Kohli,et al.  Enterprise resource planning systems and its implications for operations function , 2006 .

[2]  Steven John Simon,et al.  Control and coordination in global ERP configuration , 2001, Bus. Process. Manag. J..

[3]  Fiona Fui-Hoon Nah,et al.  Critical factors for successful implementation of enterprise systems , 2001, Bus. Process. Manag. J..

[4]  Vinod Kumar,et al.  Enterprise resource planning systems adoption process: A survey of Canadian organizations , 2002 .

[5]  S. Dowlatshahi,et al.  Strategic success factors in enterprise resource-planning design and implementation : a case-study approach , 2005 .

[6]  A. Scheer,et al.  Making ERP a Success. , 2000 .

[7]  G. Ioannou *,et al.  Theory of constraints-based methodology for effective ERP implementations , 2004 .

[8]  Adel M. Aladwani.  Change management strategies for successful ERP implementation , 2001, Bus. Process. Manag. J..

[9]  Angappa Gunasekaran,et al.  Issues in implementing ERP: A case study , 2003, Eur. J. Oper. Res..

[10]  A. Parasuraman,et al.  A Conceptual Model of Service Quality and Its Implications for Future Research , 1985 .

[11]  Andrew W. H. Ip,et al.  Implementing ERP through continuous improvement , 2002, Int. J. Manuf. Technol. Manag..

[12]  Abdullah S. Al-Mudimigh,et al.  Enterprise resource planning: A taxonomy of critical factors , 2003, Eur. J. Oper. Res..

[13]  Sue Abdinnour-Helm,et al.  Pre-implementation attitudes and organizational readiness for implementing an Enterprise Resource Planning system , 2003, Eur. J. Oper. Res..

[14]  Aleda V. Roth,et al.  Enterprise Resource Planning (ERP) Competence Constructs: Two-Stage Multi-Item Scale Development and Validation , 2002, Decis. Sci..

[15]  Young-Gul Kim,et al.  The critical success factors for ERP implementation: an organizational fit perspective , 2002, Inf. Manag..

[16]  W. Boulton,et al.  ERP implementation failures in China: Case studies with implications for ERP vendors , 2005 .

[17]  Dinesh A. Mirchandani,et al.  Successful implementation of ERP projects: Evidence from two case studies , 2002 .

[18]  August-Wilhelm Scheer,et al.  Enterprise resource planning: making ERP a success , 2000, CACM.

[19]  D. Lambert,et al.  A Customer‐based Competitive Analysis for Logistics Decisions , 1990 .

[20]  Ike C. Ehie,et al.  Identifying critical issues in enterprise resource planning (ERP) implementation , 2005, Comput. Ind..

[21]  Bongsug Chae,et al.  National differences and ERP implementation: issues and challenges , 2004 .

[22]  M. Lynne Markus,et al.  Learning from adopters' experiences with ERP: problems encountered and success achieved , 2000, J. Inf. Technol..

[23]  Mao-Jiun J. Wang,et al.  A comprehensive framework for selecting an ERP system , 2004 .

[24]  T. Hillman Willis,et al.  Extending the value of ERP , 2002, Ind. Manag. Data Syst..

[25]  Elisabeth J. Umble,et al.  Enterprise resource planning: Implementation procedures and critical success factors , 2003, Eur. J. Oper. Res..

[26]  T. C. Loh,et al.  Critical elements for a successful enterprise resource planning implementation in small-and medium-sized enterprises , 2004 .

[27]  Munirpallam A. Venkataramanan,et al.  Enterprise resource planning: Managing the implementation process , 2003, Eur. J. Oper. Res..

[28]  David C. Yen,et al.  A synergic analysis for Web-based enterprise resources planning systems , 2002, Comput. Stand. Interfaces.

[29]  A. Parasuraman,et al.  UNDERSTANDING CUSTOMER EXPECTATION OF SERVICE , 1991 .

[30]  Ben Light,et al.  A Critical Success Factors Model for ERP Implementation , 1999, IEEE Softw..

[31]  Robert M. Davison,et al.  Cultural complications of ERP , 2002, CACM.

[32]  Gary Klein,et al.  Group cohesion in organizational innovation: An empirical examination of ERP implementation , 2006, Inf. Softw. Technol..

[33]  Jaideep Motwani,et al.  Critical factors for successful ERP implementation: Exploratory findings from four case studies , 2005, Comput. Ind..