Analysis of the Effect of Quality Mulawarman University Language Center websites on User Satisfaction Using the Webqual 4.0 Method

Mulawarman University Language center website and aims to see the responses of website users and measuring website quality. The Webqual 4.0 method consists of 3 variables, usability, information quality and service interaction quality the addition of the dependent variable, user satisfaction. Validity and reliability tests are used as a way to test this research. The results showed that variable usability, information quality and service interaction quality partially had a strong influence on user satisfaction and simultaneously had a very strong influence on user satisfaction with a percentage effect of 64.2% and the remaining 35.8% influenced by other variables not examined in this study. Usability variables have the highest correlation value which indicates that usability variables are the variables that most influence user satisfaction.

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