Understanding Citizen’s Continuance Intention to Use e-Government Website: a Composite View of Technology Acceptance Model and Computer Self-Efficacy

This study aims to understand the fundamental factors influencing the citizen’s continuance intention to use eGovernment websites by using the Technology Acceptance Model (TAM) as a based theoretical model. Computer selfefficacy is adopted as an additional factor that influences the citizen’s continuance intention to use e-Government websites. To empirically test the proposed research model, the web-based survey was employed. The participants consisted of 614 country-wide citizens with at least a bachelor’s degree and an experience with e-Government websites. Regression analysis was conducted to test the model. The results revealed that perceived usefulness and perceived ease of use of e-Government websites and citizen’s computer self-efficacy directly enhanced citizen’s continuance intention to use e-Government websites. In addition, perceived ease of use of e-Government websites indirectly enhanced citizen’s continuance intention through perceived usefulness.

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