Maximising household waste recycling at civic amenity sites in Lancashire, England.

In the UK, all local authorities have been set statutory performance standards for the recycling and composting of household waste. As part of their strategy for achieving these standards, Lancashire County Council (LCC) has made a number of alterations to the layout and facilities available at civic amenity sites (renamed Household Waste Recycling Centres (HWRCs)) in the county and tried to create a more positive image of the sites for members of the public. This study consisted of two surveys carried out in order to establish how to maximise household waste recycling at the 26 HWRCs in Lancashire. A telephone survey was carried out amongst all Lancashire's HWRC attendants in order to establish the effects of recent site improvements and to provide an indication of overall customer satisfaction. An on-site questionnaire survey was conducted amongst HWRC customers on five selected sites, over three separate seasons, incorporating comparative weekend and weekday surveys at each site. This survey investigated public opinion of HWRCs in Lancashire, as well as exploring effective methods that would assist customers in maximising the amount of recycling at HWRCs. The attendants' survey revealed that site attendants were actively encouraging customers to segregate waste more efficiently at the HWRCs, and that a recycling-related bonus scheme had provided an incentive towards this effort. Site attendants have a key role in educating the public about waste segregation and the effective use of HWRCs. Lancashire HWRC users were mostly male, used private cars to transport waste and showed high levels of customer satisfaction. Practical changes to encourage more recycling at HWRCs were clearly identified in the customers' survey; these include longer opening hours and the provision of boxes to enable pre-separation of waste. The study has clearly shown how the results of user surveys can provide practical assistance in the development of improved sustainable waste management strategies.