Are Two Better Than One? A Comparison Between Single- and Dual-Monitor Work Stations in Productivity and User’s Windows Management Style

ABSTRACT Multiple monitors are commonly used in the workplace nowadays. This study compares user productivity and windows management style (WMS) on single- and dual-monitor work stations for engineering tasks of three complexity levels. Four productivity measures including task time, cursor movement, the number of window switches, and the number of mouse clicks were compared. The results showed that dual-monitor setting resulted in significantly less window switches and mouse clicks. Most users preferred dual-monitor setting. To understand how users manage multiple windows in completing their tasks, a new WMS categorization method is proposed, toggler and resizer, and user behavior was categorized into one of these two styles. More users adopted “toggler” style, but as the task complexity level increased, some “toggler” style users switched to “resizer” style.

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