Análise da contribuição da integração de sistemas de informação nas organizações: um estudo exploratório com gestores de TIC em Pernambuco

Since investments in Information and Communication Technology (ICT) have grown within organizations, and these are associated with challenges in identifying and quantifying returns, studies over this theme become more importance. Investment trends in recent years are the adoption of integrated Information Systems (ISs) or the integration of existing ones in companies. The reasons that lead managers to adopt those ICT investments are, in general, the pursuit of performance improvements and competitive advantage, considering the existence of dynamic business environments even more competitive. Thus, the objective of this study is investigate the impact of IS integration on the competitiveness of Pernambuco companies in different sectors. Therefore, a data collection was performed through a questionnaire elaborated in physical and online formats and sent to companies. After that, hypothesis tests were performed with the data obtained. The results identified demonstrated the influence of integration on business understanding, employee learning and innovation, whereas no relationship could be verified with regard to costs and activity control.

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