Identification of service knowledge types for technical product-service systems

This paper reports on research investigating the types of knowledge in the service domain. It draws on the literature on knowledge types related to service and uses examples, which come from research having taken place in a UK manufacturing company. The main service knowledge types are related to tooling, spares, serviceability, maintenance and training issues. The paper additionally provides the backbone of a framework that can be developed regarding the interaction between design and service knowledge in a Product-Service System environment