Human Factors in Knowledge Management: Building Better Systems by Employing Human Systems Integration Methods

This chapter presents an overview of key Human Systems Integration (HSI), Human Factors (HF), and Knowledge Management (KM) methods that support building user-centered systems. The chapter stresses that KM can benefit the systems design process by reducing rework and duplication of effort. In addition, tools aiding KM implementation within the HSI and Human Factors (HF) domains are discussed. HSI practices created and employed within the discipline of Systems Engineering (SE) have brought positive changes to the systems development lifecycle (SDLC) process, affording increasingly complex and smarter systems to be built. These increases in systems complexity have created a need for systems designers and program managers to apply KM principles to systematically create, share, retain, and transfer workforce skills, facts, processes, capabilities, and experiences in a systematic fashion. The authors describe the importance and benefits of integrating HSI and KM practices to build better and smarter systems. DOI: 10.4018/978-1-61520-623-0.ch003

[1]  John C. Thomas,et al.  The knowledge management puzzle: Human and social factors in knowledge management , 2001, IBM Syst. J..

[2]  Raymond R. Hill,et al.  What Systems Engineers Need to Know About Human - Computer Interaction , 2008 .

[3]  H. R. Booher,et al.  Handbook of Human Systems Integration: Booher/Human Systems Integration , 2005 .

[4]  Robert J. Smillie,et al.  Architecture framework human view: The NATO approach , 2008 .

[5]  Waldemar Karwowski,et al.  Knowledge management for occupational safety, health, and ergonomics: Research Articles , 2006 .

[6]  Margaret A. Neale,et al.  Who's Really Sharing? Effects of Social and Expert Status on Knowledge Exchange Within Groups , 2003, Manag. Sci..

[7]  Alan Hedge,et al.  User-Centered Smarter Robotic Medical Systems , 2010 .

[8]  W Karwowski,et al.  Ergonomics and human factors: the paradigms for science, engineering, design, technology and management of human-compatible systems , 2005, Ergonomics.

[9]  Gavriel Salvendy,et al.  Handbook of Human Factors and Ergonomics: Salvendy/Handbook of Human Factors and Ergonomics , 2006 .

[10]  Ian Gorton,et al.  Issues in co-operative software engineering using globally distributed teams , 1996, Inf. Softw. Technol..

[11]  Harold R. Booher,et al.  Handbook of Human Systems Integration , 2003 .

[12]  Waldemar Karwowski.  Symvatology: The science of an artifact-human compatibility , 2000 .

[13]  H. D. Thomas,et al.  SUCCESSFUL KNOWLEDGE MANAGEMENT PROJECTS , 1998 .

[14]  Sanford Friedenthal,et al.  A Practical Guide to SysML: The Systems Modeling Language , 2008 .

[15]  Vir V. Phoha.  An interactive dynamic model for integrating knowledge management methods and knowledge sharing technology in a traditional classroom , 2001, SIGCSE '01.

[16]  Dennis J. Folds,et al.  Building Up to the Human Systems Integration Demonstration , 2008 .

[17]  G. Stasser,et al.  Discovery of hidden profiles by decision-making groups: Solving a problem versus making a judgment. , 1992 .

[18]  Waldemar Karwowski,et al.  Knowledge management for occupational safety, health, and ergonomics , 2006 .

[19]  Waldemar Karwowski,et al.  The Discipline of Ergonomics and Human Factors , 2006 .

[20]  J. Priya,et al.  Innovative Business Opportunities and Smart Business Management Techniques from Green Cloud TPS , 2012, Int. J. Asian Bus. Inf. Manag..

[21]  Roberto A. Weber,et al.  Cultural Conflict and Merger Failure: An Experimental Approach , 2003, Manag. Sci..

[22]  Alphonse Chapanis,et al.  Human factors in systems engineering , 1996 .

[23]  Waldemar Karwowski,et al.  International Encyclopedia of Ergonomics and Human Factors, Second Edition - 3 Volume Set , 2006 .

[24]  Dorothy E. Leidner,et al.  Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues , 2001, MIS Q..

[25]  Michael S. Wogalter,et al.  Defining Ergonomics/Human Factors , 2006 .

[26]  L. Argote,et al.  KNOWLEDGE TRANSFER: A BASIS FOR COMPETITIVE ADVANTAGE IN FIRMS , 2000 .