Developing consultation skills

This book presents extensive instructions, exercises, and illustrations for (1) choosing and developing a sound intervention strategy; (2) balancing power among those involved in consultation; (3) identifying sources of resistance; (4) handling conflicts; (5) interviewing those seeking help; (6) communicating clearly; (7) demonstrating warmth and compassion; (8) phrasing questions and making suggestions; (9) listening actively; (10) evaluating the success of the consultation.