A new approach to diagnose urban delivery areas plans

In this paper we develop a tool (DALSIM - Delivery Areas and Logistics SIMulation), following the hybrid model described in our previous work that uses the Operations Research and Systems Dynamics. The tool is composed of two modules: a module for the simulation of delivery areas at local level based on queuing systems, and the second one simulates the spread of the obstruction on the overall flow of traffic during the deliveries based on systems dynamics.