论文信息 - Quality Management and Groupware

Quality Management and Groupware

This article discusses briefly the concept of groupware along with its evolution and related taxonomies. Based on this discussion, it tries to launch a bridge between Quality Management and groupware by showing how groupware systems can be useful in each phase of a quality improvement program.

[1] Kevin Crowston,et al. What is coordination theory and how can it help design cooperative work systems? , 1990, CSCW '90.

[2] Marilyn Tremaine,et al. Experiences in the use of a media space , 1991, CHI.

[3] Abraham Silberschatz,et al. Operating System Concepts , 1983 .

[4] Jay F. Nunamaker,et al. Electronic meeting systems , 1991, CACM.

[5] Lee Sproull,et al. Computers, Networks and Work. , 1991 .

[6] Clarence A. Ellis,et al. Groupware: some issues and experiences , 1991, CACM.

[7] Jim Sheffield,et al. Using Electronic Meeting Technology to Support Economic Policy Development in New Zealand: Short-Term Results , 1993, J. Manag. Inf. Syst..

[8] Daniel J. Power,et al. Building group decision support rooms using "off-the-shelf" computing resources: prospects and issue , 1993, DATB.

[9] Jane Kingman‐Brundage. Technology, Design and Service Quality , 1991 .

[10] Robert J. McQueen,et al. Groupware: Experience in New Zealand , 1992 .

[11] Harvey G Lehtman,et al. Working together , 1988 .