Transforming the Passenger Experience

BAA's goal in its £6 billion investment program now underway is very clear: to create a transformation of its airports for its airline passengers and customers. Improved environmental performance, more space for security, and world class facilities will be delivered by the capital program, which will serve over seven airports. Facility-specific plans are discussed for Heathrow Airport, including plans for Heathrow East and a western campus, a state of the art baggage system, and upgrades to the airfield, as well as for Gatwick, Stansted, Edinburgh, Glasgow, Aberdeen, and Southampton airports. Sustainable development at all of BAA's facilities is discussed.