Student Evaluations of Courses and Instructors: An Exploratory Insight into the Process and Its Implications

The authors examine the process of students' course and instructor evaluations in application of the expectancy theory framework. A modified conceptual model is proposed and six related hypotheses are tested with hospitality students from four courses. Results suggest the applicability of expectancy theory to understanding students' course and instructor evaluation process. Students' learning expectations are found to influence their perceptions of instructional performance and course-related satisfaction, which in turn affect the students' sense of belonging to the academic program. Practical implications such as student recruitment and retention issues are explored within the study framework.

[1]  Enhancing and Complementing the Instruction of Tourism and Hospitality Courses Through the Use of On-line Educational Tools , 2003 .

[2]  Michael A. McCollough,et al.  Student Satisfaction Guarantees: An Empirical Examination of Attitudes, Antecedents, and Consequences , 2002 .

[3]  Brett W. Horton.  Shifting from the Sage on Stage to the Guide on the Side: The Impact on Student Learning and Course Evaluations , 2001 .

[4]  Haemoon Oh.  The Effect of Brand Class, Brand Awareness, and Price on Customer Value and Behavioral Intentions , 2000 .

[5]  M. Casado.  Teaching Methods in Higher Education: A Student Perspective , 2000 .

[6]  E. Junn,et al.  The Relationship between College Experience and Academic Performance among Minority Students. , 1999 .

[7]  Cary C. Countryman,et al.  The Effects of Student Teams on Quiz Score Performance Given a Performance-Based Incentive Package , 1999 .

[8]  Chris Roberts.  Using Computer Simulations to Enhance Teaching: Overcome the Fear , 1999 .

[9]  Jennifer Rowley,et al.  Measuring customer satisfaction in higher education , 1998 .

[10]  Linda J. Shea,et al.  The Resort Management Course: A Case Study , 1997 .

[11]  J. Cushman,et al.  Applying the Problem-Solving Method to Hospitality Education , 1997 .

[12]  J. Getty.  The Use of Peer Evaluations in Group Projects: Benefits, Applications, and What Students Think of Them , 1996 .

[13]  R. Oliver.  Satisfaction: A Behavioral Perspective On The Consumer , 1996 .

[14]  Haemoon Oh,et al.  Customer Satisfaction and Service Quality: A Critical Review of the Literature and Research Implications for the Hospitality Industry , 1996 .

[15]  F. Reichheld.  Loyalty-based management. , 1993, Harvard business review.

[16]  Jonathan D. Barsky,et al.  A Strategy for Customer Satisfaction , 1992 .

[17]  Jonathan D. Barsky.  Customer Satisfaction in the Hotel Industry , 1992 .

[18]  Effectiveness of Class Discussion in the Case Method of Instruction , 1992 .

[19]  J. E. Swan,et al.  Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach. , 1989 .

[20]  Youjae Yi.  A Critical review of consumer satisfaction , 1989 .

[21]  R. B. Woodruff,et al.  Expectations and norms in models of consumer satisfaction. , 1987 .

[22]  R. Oliver.  Measurement and evaluation of satisfaction processes in retail settings. , 1981 .

[23]  B. Bloom,et al.  Evaluation to Improve Learning , 1981 .

[24]  ScienceDirect.  Cornell hotel and restaurant administration quarterly , 1960 .

[25]  Benjamin S. Bloom,et al.  Taxonomy of Educational Objectives: The Classification of Educational Goals. , 1957 .

[26]  L. Cronbach.  Coefficient alpha and the internal structure of tests , 1951 .