Juran institute: A barometer of trends in quality management

One of the nation's foremost organizations in the field of quality management, Juran Institute has become as much a witness of managerial triumphs and tragedies as a trailblazer of innovative management techniques. This article examines the role of the Institute in the quality arena, its perspectives on the total quality movement over the past 20 years, and ten of the top trends that enlightened business leaders would do well to track as they prepare for the challenges of the 21st century.