An empirically‐grounded study on the effective use of social software in education

Purpose – The purpose of this paper is to discuss the results of an empirical investigation of the effective use of social software in further and higher education. The aims of the research are to: identify situations where social software tools had been employed in learning and teaching; elicit the experiences of the staff and students; and to draw out the benefits, challenges and issues (and their resolutions) associated with the use of social software.Design/methodology/approach – In the empirical study, data from 26 initiatives, where social software tools have been employed, were collected, analysed and synthesised. A case study methodology was followed and both educators and students were interviewed to find out what they had done, how well it had worked, and what they had learned from the experiences.Findings – This study provides insights about the benefits to the students, educators and institutions; challenges that may influence a social software initiative; and issues that need to be considered...

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