Using statistics for quality management in the library
暂无分享,去创建一个
[1] A. Parasuraman,et al. Delivering quality service : balancing customer perceptions and expectations , 1990 .
[2] Paul G. Roness,et al. Modern Management Tools in State Agencies: The Case of Norway , 2007 .
[3] D. Ellis,et al. The effectiveness of information retrieval systems: the need for improved explanatory frameworks , 1984 .
[4] Carol Reeves,et al. DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS , 1994 .
[5] Angela Repanovici,et al. Statistical methods and applied computing in academic educational marketing , 2009 .
[6] Jillian R. Griffiths. Measuring the quality of academic library electronic services and resources , 2008 .
[7] D. Nitecki,et al. Measuring service quality at yale university’s libraries , 2000 .
[8] Niels Ole Pors,et al. Management tools, organisational culture and leadership: an explorative study , 2008 .
[9] Peter Brophy,et al. Student searching behaviour in the JISC Information Environment , 2002 .